Privacy Policy

HFT Building & Pest Inspections (“HFT”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

HFT Building & Pest Inspections is a division of HFT Construction Pty Ltd (ABN 54 623 778 227, ACN 623 778 227), a Brisbane-based provider of building, pest, pre-purchase, pre-sale and related property inspection services across South East Queensland. We hold QBCC Licence No. 15096995.

2. Information We Collect

We only collect personal information that is reasonably necessary for us to provide our services. The types of information we may collect include:

• Your full name, phone number and email address
• Property address(es) for which an inspection is requested
• Information about the property and any concerns you wish to raise
• Billing details and payment information (processed by third-party payment providers)
• Correspondence between you and HFT, including emails, SMS and call records
• Technical information such as your IP address, browser type and pages visited on our website

We do not knowingly collect sensitive information (such as health, racial or political information) and we do not require it to deliver our services.

3. How We Collect Information

We collect personal information directly from you when you:

• Complete a quote request or contact form on our website
• Phone, email or SMS us
• Engage us to perform an inspection
• Communicate with us in person at an inspection

We may also collect information from third parties where you have authorised this, such as your real estate agent, conveyancer, solicitor or referring broker.

4. How We Use Your Information

We use personal information to:

• Provide quotes and respond to your enquiries
• Schedule, perform and report on inspections
• Issue invoices and process payments
• Communicate with you about your booking, report or follow-up questions
• Comply with our legal, regulatory and insurance obligations
• Improve our services and website
• Send you service updates (you can opt out at any time)

5. Disclosure of Your Information

We do not sell, rent or trade your personal information. We may disclose your information to:

• The party who engaged us (for example, the buyer, vendor, agent or solicitor) and parties they have authorised to receive the report
• Our trusted service providers, such as scheduling, accounting, email and cloud storage platforms
• Insurers, professional advisors, auditors and lawyers where necessary
• Law enforcement, regulators or courts where required or permitted by law

Some of our service providers (for example, email or cloud hosting) may store data outside Australia. Where this is the case, we take reasonable steps to ensure they handle your information consistently with the APPs.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include access controls, encrypted communication channels, secure cloud storage and staff training.

We retain personal information for as long as necessary to deliver our services and to comply with our legal, tax and insurance obligations (typically a minimum of seven years for inspection records). When information is no longer required, we take reasonable steps to destroy or de-identify it.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors interact with our site so we can improve it. You can disable cookies through your browser settings, although some parts of the site may not function as intended.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request that we correct information that is inaccurate, out of date or incomplete
• Request that we delete information we no longer need to retain
• Withdraw consent to receive marketing communications at any time
• Make a complaint about how we have handled your information

To exercise any of these rights, please contact us using the details below. We will respond to requests within a reasonable time (generally within 30 days) and may need to verify your identity before acting on a request.

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your information, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most recent version will always be available on this page, with the “Last updated” date shown above.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• HFT Building & Pest Inspections (a division of HFT Construction Pty Ltd)
• Phone: 0452 446 161
• Email: admin@hftconstruction.com.au
• Office: 13 Champions Crescent, Brookwater, QLD 4300
• ABN: 54 623 778 227 · ACN: 623 778 227
• Service area: Brisbane and surrounding South East Queensland